Frequently Asked Questions

Everything you need to know about shopping with Skechers Singapore.

What are the local shipping options and delivery times?

We offer standard doorstep delivery within Singapore. Orders are typically processed within 1-2 working days, and delivery usually takes 3-5 business days.

How do I determine my correct shoe size?

You can refer to our comprehensive Size Guide available on each product page. We provide measurements in US, UK, EU, and CM to ensure you find the perfect fit for your Skechers.

What is the return and exchange policy for online orders?

If you are not satisfied with your purchase, you can return unworn items in their original packaging within 15 days of receipt. Please note that certain promotional items may be final sale.

Can I exchange an item purchased online at a physical Skechers store?

Currently, online purchases must be returned via our online returns portal. We are working on integrating in-store exchanges for your future convenience.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express) as well as popular digital payment methods like GrabPay and Apple Pay.

How should I clean and maintain my Skechers footwear?

Most non-leather Skechers can be safely machine washed on a gentle cycle and air-dried. For leather or light-up shoes, we recommend using a damp cloth and mild soap.